Delete Your Account and Data

🗑️ How to delete your account

1️⃣

Open Who's Calling + SPAM Guard on your phone You need to be signed in to the account you want to delete.

2️⃣

Tap Prefs in the bottom bar, then the Global tab These are your account-wide settings, the ones that aren't tied to a single SIM.

3️⃣

Tap Legal, then Delete your data at the bottom It is the last item on the Legal screen.

4️⃣

Read the warning and confirm You'll be asked to confirm that deleting is permanent. Your account and data are removed straight away, screening stops, and you will not be able to use the app any further. We email a confirmation to the address on the account. This cannot be undone.

✉️ Or ask us to do it

📧

Email hello@wcsg.app Send from the email address on your account, with the subject Delete my account. We will action it within 30 days and email you to confirm. If you no longer have access to that address, tell us your screening number so we can verify the account is yours.

🧹 Delete some of your data, without closing your account

🗒️

Transcripts — tap Delete All Open Transcripts and tap Delete All, or remove a single transcript with the bin icon beside it. This erases them from your phone. There is nothing left on our side to remove — transcripts are erased from our server as soon as your phone confirms it has them.

📞

Call log — tap the bin icon Open Call log and tap the bin to clear the entries on that SIM, or delete a single entry. This clears the copy held on your phone. The record we keep of calls screened on your account stays until you delete your account, or ask us to remove it.

✉️

Ask us to remove data we hold Email hello@wcsg.app from the address on your account, with the subject Delete my data, telling us what you would like removed. We will action it within 30 days and email you to confirm. Your account stays open and your minutes are untouched.

📋 What happens to your data

Deleted permanently

Removed from our systems immediately when you delete in the app.

Your account and sign-in details — email address and login credentials
Your profile and settings — country, language, voice and screening preferences
Your call history — the record of calls screened, answered, blocked and reported
Your minutes balance and usage records
Your screening stops immediately — with your account gone there is nothing left for our screening service to look up, so forwarded calls are no longer recognised and are not screened

Never held in the first place

These are not stored on our servers, so there is nothing to delete.

Call audio. Caller audio exists only in the screening server's memory while a call is in progress. It is never recorded and never written to disk, and is erased the moment your transcript reaches your phone.
Transcripts. Transcripts are delivered to your phone and stored there. They are erased from our server as soon as your device confirms receipt.
Identity documents. Where your country requires ID verification, your documents go directly to our numbering provider, Telnyx. We never see or store them. To have those removed, contact Telnyx.
Your contacts. Read locally on your phone to identify callers. Never transmitted to us.
Your personal mobile number. We only ever hold the screening number issued to you.

Kept after deletion

Retained deliberately, and explained here for transparency.

Community spam reports. When you block and report a number, only that number is added to our global spam list. Reports are anonymous and are never linked to your account, so they cannot be traced back to you and are not removed. This is what keeps the spam database useful for everyone.
Purchase records. Records of purchases made through Google Play are kept for 5 years where we are required to retain them for tax and accounting purposes. They hold the transaction only, and are not linked to your screening activity.

⏱️ Timing

In the app

Immediate. Your account and data are removed as soon as you confirm, and you receive a confirmation email.

By email

Actioned within 30 days of us verifying the request.

Backups

Deleted data may persist in encrypted database backups for up to 30 days before those backups expire. It is not accessible or used during that period.

Deleting your account does not cancel or refund anything you have already bought through Google Play. Purchases and refunds are handled by Google — see Google Play's refund policy. Any unused minutes on your account are forfeited when it is deleted.

Deleting your account does not turn off call forwarding on your phone. Switch it off in your phone's settings, or dial your carrier's cancel code — the codes are listed on our Support page. If you skip this step, calls will keep being forwarded to a number that is no longer yours.

Questions about any of this? Email hello@wcsg.app. Full detail on what we collect and why is in our Privacy Policy.